Frequent Asked Questions

1. Do I need a web site to have a virtual tour?
2. If I have my own website can the tour be embedded into a web page?
3. How long will the tour take to photograph?
4. Are there discounts available?
5. What is the hosting charge?
6. The Virtual Tour Viewer says "Loading..", but nothing else happens.
7. How can a 360 virtual tour help sell my products or services ?
8. why do I need 360 virtual tours - my product sells itself...
9. Where can my 360 virtual tours be seen from?
10. How much space do 360 Virtual tours take up on my web server?
11. Can we host your virtual tour on our own server/website?
12. How do I order a Virtual Tour?
13. Do I have to buy any cameras or software to get Virtual Tours?
14. Will viewers have to download additional software to view my virtual tours?
15. Do I have to be present when the photographer is shooting my virtual tour?
16. May I decide what interior and exterior shots I want in my virtual tour?
17. How do I send a E-mail Virtual tour to others?
18. How do I pay for my Virtual Tour?
19. If I have to cancel my virtual tour shoot, will I still be charged?
20. What if I am late or miss my appointment?
21. What will happen if I am not satisfied with the images?
22. How do I address security issues with a private property/ location?
23. How will people find my Virtual Tours?
24. I can't see the tours.
25. How do I use the tours?
26. Why use us?
27. How much is a virtual tour and what is included?
28. What if I I would like extra tours?
29. How will I use the tours on my own website?
30. Can I use the tours on CD?
31. Are these tours copyright free?
32. What do I need to do before the photographer arrives?
33. Can you create me an independent website?
34. Do you host websites?
35. Can you create a self running CD-Rom?
36. Do you produce Email brochures?
37. Help! My question is not listed on this page!

 


1. Do I need a web site to have a virtual Tour?

Not necessarily. You may choose to host the images and virtual tours on our server in which case you do not  require a website. We can provide you with a link to each virtual tour, which you can simply email to potential customers.

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2. If I have my own website can the tour be embedded into a web page?

Yes.
 The tour can be embedded into a web page and we will provide the code but it is simpler to take advantage of our hosting service and insert a link button which will open a separate page. This way the download speed of your site will not be affected.

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3. How long will the tour take to photograph?

The virtual tour will take around 1-2 hours to photograph, although the processing carried out off site takes a lot longer. The tour should be online in around 72 hours.

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4. Are there discounts available?

There are ways to reduce the cost, generally the cost per tour reduces as the number of tours per location increases. We are happy to discuss your particular requirements.

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5.What is the hosting charge?

FREE.

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6. The Virtual Tour Viewer says "Loading..", but nothing else happens.

The tours are designed to detect which viewers are installed in the following order: DevalVR, Quicktime, Flash and Java. As a minimum, Java nees to be installed and activated which can be done

Enable Javascript in Internet Explorer
Enable Javascript in Mozilla Firefox
Enable Javascript in Opera

To enable Javascript in Internet Explorer , follow these instructions:
· from the "Tools" menu, select "Internet Options …"
· choose the "Security" tab
· select "Internet" as the Web content zone
· click on the "Custom Level …" button.
· scroll to the "Scripting" settings (in the window that appears)
· set the "Active Scripting" to "Enable"
· click "OK" twice to change the settings
You should now load the Virtual Tour again using the "Refresh" button.

To enable Javascript in Mozilla Firefox , follow these instructions:
· go to the "Tools" menu and select "Options …"
· click on the "Web Features" icon, and make sure "Enable Javascript" is ticked
· click "OK" to change the settings
You should then click "Refresh" to reload the Virtual Tour.

To enable Javascript in Opera , follow these instructions:
· go to the "Tools" menu and select "Preferences …"
· select the "Advanced" tab (in the window that appears)
· click on "Content" and make sure "Enable Javascript" is ticked
· and click "OK" to change the settings
Then click on the "Refresh" button to reload the Virtual Tour.

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7. How can a 360 virtual tour help sell my products or services?

Words and images are great sellers for sure, but add-in an extra dimension and it becomes more like real life. People want to see what you have to offer, but sometimes words and images are not enough, they want to experience what it would really be like in real life and a 360 virtual tour is a great way to supply that, or at least a very good virtual representation. Its also about time and availability - some people cannot afford the time to come and see you, and you may be fully booked anyway. This way, your product comes to them, when it suits them, as many times as they please....the result is that you get the opportunity to impart much more information to a much wider audience....and that will generate more interest and ultimately more sales. Click for more benefit

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8. Why do I need 360 virtual tours - my product sells itself...

That's great, but does it....and how much does it really cost you to promote, advertise and ensure that the demand is as high as possible...a 360 virtual tour on your website is a very cost effective solution. It also delivers a message to your prospective customers 24 hours a day , every day of the year!

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9. Where can my 360 virtual tours be seen from?

Anywhere! If your property/business has a web listing, a link to the 360 virtual tour can be added. This link is incorporated into your website, which will link back to the virtual tour which is hosted on our server.

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10. How much space do 360 Virtual tours take up on my web server?

None - all 360 virtual tours are hosted on our web servers free of charge for 12 months.

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11. Can we host your virtual tour on our own server/website?

Yes, you would need to provide the virtual tour files to your webmaster/ webdesigner to incorporate into your website.

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12. How do I order a Virtual Tour?

To order, email us now or complete the online form.
Hours of operation are Monday through Friday 9:00 a.m. - 18:00 p.m.

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13. Do I have to buy any cameras or software to get Virtual Tours?

No, Our Virtual Tours are a 100% end-to-end service. We capture, process, host and distribute all images.

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14. Will viewers have to download additional software to view my virtual tours?

Yes and No.

Most browsers have Java viewers installed as standard, and Java Virtual tours can be viewed without any ad-on installation.
However, some customers might choose to display their tours using Quicktime , in which case a small installation is required.
More and more internet users are installing this add-on every day, and chances are that you might have it installed and not even know it!

Click here to check if Quicktime is installed on your computer
Click here to download and install Quicktime viewer.

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15. Do I have to be present when the photographer is shooting my virtual tour?

No, you don't have to be present during the shooting of your virtual tour, provided you have made prior arrangements for the photographer to have access to the property.

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16. May I decide what interior and exterior shots I want in my virtual tour?

Yes, you may choose any scenes or rooms to be represented in the virtual tour of each property.
Exterior shots are weather permitting.

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17. How do I send an Email Virtual tour to others?

To send the Email Virtual Tour to others, simply attach it to an Email, as you would any document, and send.

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18. How do I pay for my Virtual Tour?

50% deposit is payable when order is placed, the balance upon completion.
We currently accept p[ayment by paypal, credit card, cheque or bank transfer.

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19. If I have to cancel my virtual tour shoot, will I still be charged?

There is no charge for cancelling your virtual tour shoot if you contact 24 hours prior to the scheduled shoot.
As a courtesy, please contact us as soon as you realise your schedule conflict.
If you do not contact us before the shoot, you will be charged a cancellation fee of £40.00 to cover some of our expenses.

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20. What if I am late or miss my appointment?

The photographer will wait up to 30 minutes after the appointment time until leaving the property for their next appointment.
If you miss the appointment, you will be charged £40.
We also ask that you wait 30 minutes if the photographer is late for the appointment.

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21. What will happen if I am not satisfied with the images?

We want you to be completely satisfied with your virtual tour experience. We will be happy to review the tour and address your concerns.

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22. How do I address security issues with a private property/ location?

License plates, street numbers and names, and identifying signs can be erased from a scene during the processing stage to ensure anonymity. Moreover, at your request, personal effects (photographs, paintings, etc.) can be "edited out" to further protect the privacy of the home seller.
A small charge may be required depending on amount of post-processing required.
If your home seller has concerns about even the home's partial address appearing on the Internet, you must advise when ordering.

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23. How will people find my Virtual Tours?

Your audience will find your tours in the following ways:
· On any webpage via a direct hyperlink
· You can e-mail a virtual tour hyperlink directly to anyone
· Your online tour viewers can e-mail a tour hyperlink with a message to a friend/customer.

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24. I can't see the tours

Firstly, ensure you have one of the required viewers installed by clicking on of the logos at the bootom of the page. As a minimum Java needs to be installed and activated on your computer. Please see Q6 for instructions. If this fails, please email us for furt

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25. How do I use the tours?

Once a tour has loaded, navigate by clicking anywhere within the image and dragging your mouse in the direction you wish to rotate. Use the following keys to zoom:
Shift - Zoom in (java - click and shift)
Control - Zoom out (java - click and control)

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26. Why use us?

We  have a commitment to providing high quality immersive images (virtual tours) .We use market leading equipment, software and production techniques to provide unrivalled quality to the property rental on-line community.
We have a skilled photographer to maximise the benefits of 360 VR photography and also to provide high quality still images of your property.

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27. How much is a virtual tour and what is included?

Please contact us using the contact form for our latest prices, and view the prices page.

The Virtual tour package contains:
· Travel costs to location (within 20 miles from Dartford) Please enquire for travel costs outside this radius.
· 4 high quality Virtual Tour scenes (per property)  (Additional tours £25 each)
· Editing of overexposed windows. This allows the user to see what’s outside the room, instead of a white background.
· All the above virtual tours in Lossless quality, provided on a single CD. Ideal for sending to customers on CD, or running from your harddrive on your personal computer. These tours are too large to be viewed online.
· All tours and still pictures hosted on our server for one year _ FREE
· Minimum of 10 print quality still images - TIFF format
· The above still images in internet ready JPEG format
· Instructions on integrating the Virtual Tours into your own web site.
· All of the above is provided to you on CD (copies at £5 each)
· Hosting of up to 10 still images of your property (indefinite)

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28. What if I I would like extra tours ?

Additional tours can be added to the standard package at £25 per virtual tour. (scene)

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29. How will I use the tours on my own website?

Instructions on integrating our tours into new and existing sites will be included within the Tour Package CD.

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30. Can I use the tours on CD?

We provide a CD with all of your tours as part of the package. The files on this CD can be transferred to websites CD-Roms and other multi-media. See next question for usage rights.

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31. Are these tours copyright free?

Once you have paid for your tours they belong to you. However, you are not entitled to remove any attached text, web links or loading pages from the tours. Usage documentation will be provided on the Package CD.

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32. What do I need to do before the photographer arrives?

Some points to consider include:
· key collection, meeting photographer
· attending the shoot (optional)
· the shoot can take up to 3 hours depending on size of property.
· villa night shots, if this implies a second visit, a small charge might apply.
· arrange cleaning, de-cluttering for day prior to shoot.

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33. Can you create me an independent website?

Yes, please contact us if you require the design and building of an independent website.

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34. Do you host websites?

No, we do not host websites, but we will happily advise an alternative.

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35. Can you create a self running CD-Rom?

Yes, we can create CD-Roms for mass production, direct marketing. These are customly designed so please contact us.

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36. Do you produce Email brochures?

Yes, we can produce digital brochures for Email marketing, please contact us.

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37. Help! My question is not listed on this page!

Please email us with you query and we will endeavour to reply in 24 hours.

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